.support-page {
  max-width: 1100px;
  padding: 30px;
  margin-top: 10%;
}

.support-section {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(var(--primary-rgb), 0.15);
  border-radius: 12px;
  padding: 32px 28px;
  position: relative;
  backdrop-filter: blur(10px);
}


.support-section::before,
.support-section::after {
  content: '';
  position: absolute;
  width: 24px; height: 24px;
  border-color: var(--primary-color);
  border-style: solid;
  opacity: 0.5;
  pointer-events: none;
}
.support-section::before {
  top: 8px; left: 8px;
  border-width: 2px 0 0 2px;
  border-radius: 4px 0 0 0;
}
.support-section::after {
  bottom: 8px; right: 8px;
  border-width: 0 2px 2px 0;
  border-radius: 0 0 4px 0;
}


.support-page-header {
  display: flex;
  justify-content: center;
  align-items: flex-start;
  gap: 20px;
  margin-bottom: 24px;
  flex-wrap: wrap;
}

.support-title {
  margin: 0 0 6px 0;
  font-size: 28px;
  background: var(--gradient);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
  font-weight: 700;
  letter-spacing: 0.4px;
}

.support-title::before {
  content: '// ';
  font-family: 'Courier New', monospace;
  -webkit-text-fill-color: var(--primary-color);
  opacity: 0.7;
}

.support-subtitle {
  margin: 0;
  color: var(--text-muted);
  font-size: 14px;
}


.support-filters {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 20px;
  padding: 4px;
  background: rgba(255, 255, 255, 0.03);
  border-radius: 24px;
  width: fit-content;
}

.status-filter {
  padding: 8px 16px;
  background: transparent;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  font-size: 13px;
  font-weight: 600;
  border-radius: 20px;
  transition: all 0.2s ease;
  font-family: inherit;
}

.status-filter:hover {
  color: var(--primary-color);
}

.status-filter.active {
  background: var(--gradient);
  color: white;
  box-shadow: 0 2px 8px rgba(var(--primary-rgb), 0.4);
}


.support-tickets-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.ticket-card {
  background: rgba(0, 0, 0, 0.25);
  border: 1px solid rgba(var(--primary-rgb), 0.15);
  border-radius: 10px;
  padding: 16px 20px;
  cursor: pointer;
  transition: all 0.25s ease;
  position: relative;
  display: flex;
  gap: 16px;
  align-items: center;
}

.ticket-card:hover {
  background: rgba(var(--primary-rgb), 0.08);
  border-color: rgba(var(--primary-rgb), 0.4);
  transform: translateX(4px);
}

.ticket-card.has-unread {
  border-left: 3px solid var(--primary-color);
  background: rgba(var(--primary-rgb), 0.06);
}

.ticket-card-main {
  flex: 1;
  min-width: 0; 
}

.ticket-card-title {
  font-size: 15px;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0 0 6px 0;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-card-badges {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  align-items: center;
  font-size: 12px;
}

.ticket-card-meta {
  display: flex;
  gap: 12px;
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 6px;
  font-family: 'Courier New', monospace;
  letter-spacing: 0.3px;
}

.ticket-card-side {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 6px;
}

.ticket-unread-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--primary-color);
  box-shadow: 0 0 8px rgba(var(--primary-rgb), 0.7);
  animation: pulse-dot 2s ease-in-out infinite;
}

@keyframes pulse-dot {
  0%, 100% { opacity: 0.7; transform: scale(1); }
  50% { opacity: 1; transform: scale(1.15); }
}


.ticket-badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.3px;
  text-transform: uppercase;
}

.ticket-category {
  background: rgba(var(--primary-rgb), 0.15);
  color: var(--primary-color);
  border: 1px solid rgba(var(--primary-rgb), 0.3);
}


.ticket-status {
  border: 1px solid;
}

.ticket-status[data-status="open"] {
  background: rgba(255, 152, 0, 0.15);
  color: #ffa940;
  border-color: rgba(255, 152, 0, 0.4);
}

.ticket-status[data-status="in_progress"] {
  background: rgba(33, 150, 243, 0.15);
  color: #5db8ff;
  border-color: rgba(33, 150, 243, 0.4);
}

.ticket-status[data-status="awaiting_user"] {
  background: rgba(156, 39, 176, 0.15);
  color: #c47bd3;
  border-color: rgba(156, 39, 176, 0.4);
}

.ticket-status[data-status="resolved"] {
  background: rgba(76, 175, 80, 0.15);
  color: #6ec57a;
  border-color: rgba(76, 175, 80, 0.4);
}

.ticket-status[data-status="closed"] {
  background: rgba(120, 120, 120, 0.15);
  color: #999;
  border-color: rgba(120, 120, 120, 0.4);
}

.ticket-id-badge {
  font-family: 'Courier New', monospace;
  color: var(--text-muted);
  font-size: 12px;
  padding: 3px 8px;
  background: rgba(0, 0, 0, 0.3);
  border-radius: 4px;
}


.support-empty,
.support-empty-state {
  padding: 60px 20px;
  text-align: center;
  color: var(--text-muted);
}

.support-empty-icon {
  font-size: 48px;
  margin-bottom: 16px;
  opacity: 0.5;
}

.support-empty-state h2 {
  margin: 16px 0 8px;
  color: var(--text-primary);
  font-size: 22px;
}

.support-empty-state p {
  margin: 0 0 20px;
}


.support-load-more-wrap {
  text-align: center;
  margin-top: 24px;
}

.support-load-more {
  min-width: 200px;
}


.ticket-detail-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 20px;
  margin-bottom: 20px;
  flex-wrap: wrap;
  padding-bottom: 20px;
  border-bottom: 1px solid rgba(var(--primary-rgb), 0.15);
}

.ticket-back-btn {
  background: transparent;
  border: 1px solid rgba(var(--primary-rgb), 0.3);
  color: var(--primary-color);
  padding: 8px 14px;
  border-radius: 8px;
  cursor: pointer;
  font-size: 13px;
  font-family: inherit;
  transition: all 0.2s ease;
}

.ticket-back-btn:hover {
  background: rgba(var(--primary-rgb), 0.1);
  border-color: var(--primary-color);
}

.ticket-detail-meta {
  flex: 1;
  min-width: 220px;
}

.ticket-detail-title {
  margin: 0 0 10px;
  font-size: 22px;
  color: var(--text-primary);
  font-weight: 700;
  line-height: 1.3;
}

.ticket-detail-badges {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  align-items: center;
}

.ticket-detail-actions {
  display: flex;
  gap: 8px;
}


.ticket-author-card {
  background: rgba(0, 0, 0, 0.3);
  border: 1px solid rgba(var(--primary-rgb), 0.2);
  border-radius: 10px;
  padding: 14px 18px;
  margin-bottom: 20px;
  display: flex;
  gap: 20px;
  flex-wrap: wrap;
  font-size: 13px;
}

.ticket-author-card-row {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.ticket-author-card-label {
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
}

.ticket-author-card-value {
  color: var(--text-primary);
  font-weight: 600;
}

.ticket-author-premium {
  color: gold;
}


.ticket-chat {
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin-bottom: 24px;
  max-height: 600px;
  overflow-y: auto;
  padding: 4px;
}

.ticket-chat::-webkit-scrollbar {
  width: 6px;
}

.ticket-chat::-webkit-scrollbar-thumb {
  background: rgba(var(--primary-rgb), 0.4);
  border-radius: 3px;
}

.chat-message {
  display: flex;
  gap: 12px;
  max-width: 85%;
}

.chat-message.from-user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.chat-message.from-staff {
  align-self: flex-start;
}

.chat-message-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--gradient);
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-weight: 700;
  font-size: 13px;
  letter-spacing: 0.5px;
}

.chat-message.from-staff .chat-message-avatar {
  background: linear-gradient(135deg, #c5942b, #f4d28a);
  color: #1a0e08;
}

.chat-message-body {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(var(--primary-rgb), 0.15);
  border-radius: 12px;
  padding: 12px 16px;
  position: relative;
}

.chat-message.from-staff .chat-message-body {
  background: rgba(var(--primary-rgb), 0.08);
  border-color: rgba(var(--primary-rgb), 0.3);
}

.chat-message-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 6px;
  font-size: 11px;
}

.chat-message-author {
  font-weight: 700;
  color: var(--primary-color);
}

.chat-message.from-staff .chat-message-author {
  color: #f4d28a;
}

.chat-message-time {
  color: var(--text-muted);
  font-family: 'Courier New', monospace;
  font-size: 10px;
  letter-spacing: 0.4px;
  text-transform: uppercase;
}

.chat-message-text {
  color: var(--text-primary);
  font-size: 14px;
  line-height: 1.55;
  white-space: pre-wrap;
  word-break: break-word;
}


.chat-attachments {
  margin-top: 10px;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.chat-attachment-thumb {
  position: relative;
  width: 96px;
  height: 96px;
  border-radius: 8px;
  overflow: hidden;
  cursor: pointer;
  background: rgba(0, 0, 0, 0.4);
  border: 1px solid rgba(var(--primary-rgb), 0.2);
  transition: transform 0.2s, border-color 0.2s;
}

.chat-attachment-thumb:hover {
  border-color: var(--primary-color);
  transform: scale(1.05);
}

.chat-attachment-thumb img,
.chat-attachment-thumb video {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.chat-attachment-thumb .play-overlay {
  position: absolute;
  inset: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(0, 0, 0, 0.4);
  color: white;
  font-size: 28px;
}

.chat-attachment-file {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 14px;
  background: rgba(0, 0, 0, 0.4);
  border: 1px solid rgba(var(--primary-rgb), 0.3);
  border-radius: 8px;
  color: var(--primary-color);
  text-decoration: none;
  font-size: 12px;
}

.chat-attachment-file:hover {
  background: rgba(var(--primary-rgb), 0.1);
}


.ticket-reply-form {
  background: rgba(0, 0, 0, 0.3);
  border: 1px solid rgba(var(--primary-rgb), 0.2);
  border-radius: 12px;
  padding: 16px;
}

.ticket-reply-textarea {
  width: 100%;
  min-height: 90px;
  background: rgba(0, 0, 0, 0.35);
  border: 1px solid rgba(var(--primary-rgb), 0.2);
  border-radius: 8px;
  padding: 12px 14px;
  color: var(--text-primary);
  font-family: inherit;
  font-size: 14px;
  resize: vertical;
  outline: none;
  transition: border-color 0.2s, box-shadow 0.2s;
}

.ticket-reply-textarea:focus {
  border-color: var(--primary-color);
  box-shadow: 0 0 12px rgba(var(--primary-rgb), 0.2);
}

.ticket-attachments-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.ticket-attach-chip {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 12px;
  background: rgba(var(--primary-rgb), 0.1);
  border: 1px solid rgba(var(--primary-rgb), 0.3);
  border-radius: 16px;
  font-size: 12px;
  color: var(--text-primary);
}

.ticket-attach-chip.uploading {
  opacity: 0.6;
}

.ticket-attach-chip-name {
  max-width: 200px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-attach-chip-remove {
  background: transparent;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  font-size: 14px;
  padding: 0;
  line-height: 1;
}

.ticket-attach-chip-remove:hover {
  color: #ff6b6b;
}

.ticket-reply-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-top: 12px;
  flex-wrap: wrap;
}


.support-modal {
  max-width: 600px;
  width: 90%;
}

.support-modal-title {
  margin: 0 0 24px;
  font-size: 22px;
  background: var(--gradient);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
  font-weight: 700;
}

.support-modal-title::before {
  content: '// ';
  font-family: 'Courier New', monospace;
  -webkit-text-fill-color: var(--primary-color);
  opacity: 0.7;
}

.form-row {
  margin-bottom: 20px;
  position: relative;
}

.form-row label {
  display: block;
  margin-bottom: 8px;
  color: var(--text-muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  font-weight: 600;
}

.support-input {
  width: 100%;
  background: rgba(0, 0, 0, 0.4);
  border: 1px solid rgba(var(--primary-rgb), 0.2);
  border-radius: 8px;
  padding: 12px 14px;
  color: var(--text-primary);
  font-family: inherit;
  font-size: 14px;
  outline: none;
  transition: border-color 0.2s, box-shadow 0.2s;
}

.support-input:focus {
  border-color: var(--primary-color);
  box-shadow: 0 0 12px rgba(var(--primary-rgb), 0.2);
}

.support-textarea {
  min-height: 140px;
  resize: vertical;
  font-family: inherit;
}

.char-count {
  text-align: right;
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 4px;
  font-family: 'Courier New', monospace;
}

.support-error {
  background: rgba(220, 38, 38, 0.15);
  border: 1px solid rgba(220, 38, 38, 0.4);
  color: #ff8080;
  padding: 10px 14px;
  border-radius: 8px;
  font-size: 13px;
  margin-bottom: 16px;
}

.support-modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 12px;
  margin-bottom: 0;
}


#lightbox-modal {
  background: rgba(0, 0, 0, 0.92);
}

.lightbox-content {
  position: absolute;
  top: 50%; left: 50%;
  transform: translate(-50%, -50%);
  max-width: 92vw;
  max-height: 92vh;
  display: flex;
  align-items: center;
  justify-content: center;
}

.lightbox-content img {
  max-width: 100%;
  max-height: 92vh;
  border-radius: 8px;
  box-shadow: 0 12px 36px rgba(0, 0, 0, 0.6);
}

#lightbox-close {
  z-index: 10;
  font-size: 36px;
  top: 20px;
  right: 30px;
}


@media (max-width: 768px) {
  .support-page {
    padding: 0px;
    margin: 0px auto;
    margin-top: 25%;
  }
  .support-section {
    padding: 20px 16px;
    justify-content: center;
  }
  .support-title { font-size: 22px; }
  .ticket-detail-title { font-size: 18px; }
  .support-page-header {
    /* flex-direction: column; */
  }
  .support-page-header .btn {
    width: 100%;
  }
  .ticket-detail-header {
    flex-direction: column;
  }
  .ticket-back-btn {
    align-self: flex-start;
  }
  .ticket-detail-actions {
    width: 100%;
  }
  .ticket-detail-actions .btn {
    flex: 1;
  }
  .chat-message {
    max-width: 95%;
  }
  .chat-attachment-thumb {
    width: 72px; height: 72px;
  }
  .support-filters {
    width: 100%;
    justify-content: center;
  }
  .status-filter {
    font-size: 12px;
    padding: 6px 12px;
  }
}

@media (max-width: 480px) {
  .ticket-card {
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
  }
  .ticket-card-side {
    flex-direction: row;
    width: 100%;
    justify-content: space-between;
  }
}





.staff-stats {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.staff-stat-pill {
  display: flex;
  flex-direction: column;
  align-items: center;
  padding: 8px 16px;
  background: rgba(0, 0, 0, 0.3);
  border: 1px solid rgba(var(--primary-rgb), 0.2);
  border-radius: 10px;
  min-width: 64px;
}

.staff-stat-pill .stat-value {
  font-size: 20px;
  font-weight: 700;
  color: var(--primary-color);
}

.staff-stat-pill .stat-label {
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  margin-top: 2px;
}


.staff-layout {
  display: grid;
  grid-template-columns: 260px 1fr;
  gap: 24px;
  margin-top: 8px;
}

.staff-sidebar {
  display: flex;
  flex-direction: column;
  gap: 16px;
  align-self: start;
  position: sticky;
  top: 20px;
}

.staff-filter-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.staff-filter-label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  font-weight: 600;
}

.staff-checkbox {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--text-primary);
  cursor: pointer;
}

.staff-checkbox input {
  width: 16px;
  height: 16px;
  accent-color: var(--primary-color);
  cursor: pointer;
}

.staff-refresh-btn {
  margin-top: 4px;
}

.staff-main {
  min-width: 0;
}


.ticket-card .ticket-card-author {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 4px;
}

.ticket-card.needs-response {
  border-left: 3px solid #ffa940;
}

.ticket-needs-badge {
  display: inline-block;
  padding: 2px 8px;
  background: rgba(255, 152, 0, 0.15);
  color: #ffa940;
  border: 1px solid rgba(255, 152, 0, 0.4);
  border-radius: 10px;
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
}


.ticket-staff-controls {
  display: flex;
  gap: 16px;
  align-items: flex-end;
  flex-wrap: wrap;
  padding: 16px 18px;
  margin-bottom: 20px;
  background: rgba(0, 0, 0, 0.3);
  border: 1px solid rgba(var(--primary-rgb), 0.2);
  border-radius: 10px;
}

.staff-control-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.staff-control-group label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  font-weight: 600;
}

.staff-control-group .support-input {
  min-width: 180px;
}

.staff-assign-row {
  display: flex;
  align-items: center;
  gap: 10px;
}

#staff-ctrl-assigned-label {
  font-size: 13px;
  color: var(--text-primary);
  font-weight: 600;
}

.staff-assign-btn {
  padding: 6px 12px !important;
  font-size: 12px !important;
}

.staff-apply-btn {
  margin-left: auto;
}


@media (max-width: 900px) {
  .staff-layout {
    grid-template-columns: 1fr;
  }
  .staff-sidebar {
    position: static;
  }
}

@media (max-width: 768px) {
  .staff-stats {
    width: 100%;
    justify-content: space-between;
  }
  .staff-stat-pill {
    flex: 1;
    min-width: 0;
    padding: 6px 8px;
  }
  .ticket-staff-controls {
    flex-direction: column;
    align-items: stretch;
  }
  .staff-control-group .support-input {
    min-width: 0;
    width: 100%;
  }
  .staff-apply-btn {
    margin-left: 0;
    width: 100%;
  }
}





#new-ticket-modal.modal {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 1000;
  overflow-y: auto;
  /* padding: 20px; */
}

#new-ticket-modal.modal[style*="block"],
#new-ticket-modal.modal.show {
  display: flex !important;
  align-items: flex-start;
  justify-content: center;
}

.support-modal {
  max-width: 600px;
  width: 100%;
  margin: auto;
  box-sizing: border-box;
  max-height: calc(100vh - 40px);
  overflow-y: auto;
  padding: 28px 28px 24px;
  position: relative;
}


.support-modal::-webkit-scrollbar { width: 6px; }
.support-modal::-webkit-scrollbar-thumb {
  background: rgba(var(--primary-rgb), 0.4);
  border-radius: 3px;
}


.support-input,
.support-textarea,
.ticket-reply-textarea {
  box-sizing: border-box;
  max-width: 100%;
}


select.support-input {
  -webkit-appearance: none;
  -moz-appearance: none;
  appearance: none;
  cursor: pointer;
  padding-right: 40px;
  
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'><path d='M1 1l5 5 5-5' stroke='%23888' stroke-width='1.6' fill='none' stroke-linecap='round' stroke-linejoin='round'/></svg>");
  background-repeat: no-repeat;
  background-position: right 14px center;
}

select.support-input:focus {
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'><path d='M1 1l5 5 5-5' stroke='%233ec049' stroke-width='1.8' fill='none' stroke-linecap='round' stroke-linejoin='round'/></svg>");
}


select.support-input option {
  background: var(--bg-darker, #0e0604);
  color: var(--text-primary, #fff);
}


.form-row label.btn,
label.btn {
  display: inline-flex !important;
  align-items: center;
  gap: 8px;
  width: auto;
  margin-bottom: 0;
  text-transform: none;
  letter-spacing: normal;
  font-size: 14px;
  cursor: pointer;
}


.support-page .btn,
.support-modal .btn,
.support-page label.btn,
.support-modal label.btn {
  border-radius: 10px !important;
  padding: 12px 22px;
  font-size: 14px;
  font-weight: 600;
  line-height: 1.2;
  transition: all 0.25s ease;
  box-sizing: border-box;
}


.support-page .btn-secondary,
.support-modal .btn-secondary {
  background: rgba(var(--primary-rgb), 0.08) !important;
  color: var(--primary-color) !important;
  align-self: center;
}

.support-page .btn-secondary:hover,
.support-modal .btn-secondary:hover {
  background: rgba(var(--primary-rgb), 0.18) !important;
  border-color: var(--primary-color) !important;
}


.support-page .btn-primary,
.support-modal .btn-primary {
  background: var(--gradient) !important;
  border: none !important;
  color: #fff !important;
}

.support-page .btn-primary:hover,
.support-modal .btn-primary:hover {
  filter: brightness(1.08);
  box-shadow: 0 6px 18px rgba(var(--primary-rgb), 0.4);
}


.support-modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 12px;
  margin-top: 8px;
  margin-bottom: 0;
  flex-wrap: wrap;
}


.ticket-attachments-preview {
  max-width: 100%;
}

.ticket-attach-chip {
  max-width: 100%;
  box-sizing: border-box;
}


.support-modal .close-modal {
  position: absolute;
  top: 16px;
  right: 18px;
  font-size: 26px;
  color: var(--text-muted);
  cursor: pointer;
  line-height: 1;
  transition: color 0.2s, transform 0.2s;
  background: none;
  border: none;
}

.support-modal .close-modal:hover {
  color: var(--primary-color);
  transform: rotate(90deg);
}


@media (max-width: 600px) {
  #new-ticket-modal.modal {
    /* padding: 12px; */
  }

  .support-modal {
    padding: 22px 16px 18px;
    max-height: calc(100vh - 24px);
    border-radius: 14px;
  }

  .support-modal-title {
    font-size: 18px;
    margin-bottom: 18px;
  }

  .form-row {
    margin-bottom: 16px;
    align-content: center;
    align-items: center;
    align-self: center;
    justify-content: center;
  }

  .support-input,
  .support-textarea {
    font-size: 16px; 
    padding: 11px 12px;
  }

  select.support-input {
    font-size: 16px;
  }

  .support-textarea {
    min-height: 110px;
  }

  
  .support-modal-actions {
    flex-direction: column-reverse;
    gap: 10px;
    justify-content: center;
    align-content: center;
  }

  .support-modal-actions .btn {
    width: 100%;
  }

  .form-row label.btn,
  label.btn {
    width: 100% !important;
    justify-content: center;
  }

  
  .ticket-reply-form {
    padding: 12px;
  }

  .ticket-reply-textarea {
    font-size: 16px;
  }

  .ticket-reply-actions {
    flex-direction: column;
    align-items: stretch;
    gap: 10px;
  }

  .ticket-reply-actions .btn,
  .ticket-reply-actions label.btn {
    width: 100% !important;
    justify-content: center;
  }

  
  .ticket-staff-controls select.support-input {
    font-size: 16px;
  }
}